Terms & Conditions
Terms &
Conditions
The rules that govern our relationship.
Clear, fair, and free of surprises.
Office 326 — 75008 Paris, France Registration No.: 993 595 586 00013
Purpose
These Terms & Conditions govern the rights and obligations of Névo™ and any customer in connection with the purchase of products offered on nevo-paris.com.
Placing an order on this site constitutes full and unconditional acceptance of these Terms & Conditions.
Products
Products are described with the greatest possible accuracy. Photos and visuals are for illustrative purposes only and are not contractually binding.
Névo™ reserves the right to modify or remove any product from the store at any time without prior notice.
Pricing
Prices are displayed in the local currency of your region, inclusive of all applicable taxes. Shipping costs, if any, are shown before order confirmation.
Névo™ reserves the right to update prices at any time. Products are billed at the price in effect at the time of purchase.
Orders
- The customer confirms they are at least 18 years of age and legally capable of entering into a contract
- An order is confirmed only upon receipt of full payment
- An order confirmation email is sent automatically after purchase
Payment
All payments are securely processed by Shopify Payments and our trusted payment partners. Névo™ does not store any payment card data.
Shipping
Orders are processed and dispatched within 24 to 48 business hours of payment confirmation. Shipping is free on all orders.
- A tracking link is emailed to you as soon as your order ships
- Névo™ cannot be held responsible for delays caused by carriers or customs authorities
Returns & Right of Withdrawal
You may return your order within 14 days of delivery for any reason, without needing to provide justification.
We go far beyond the legal minimum. 100 days to be certain — full refund, no questions asked, no justification required.
To initiate a return, contact our team at contact@nevo-paris.com with your order number.
Items must be returned in original condition, unused, and in original packaging. Return shipping costs are the customer's responsibility, unless the item was defective or an error was made by Névo™.
Product Warranty
All Névo™ products are covered by our satisfaction guarantee. In the event of a manufacturing defect or damage upon delivery:
- Full replacement or refund at no cost to the customer
- Return shipping covered by Névo™ in all defect-related cases
Liability
Névo™ shall not be liable for any indirect or consequential damages arising from the use of its products.
Névo™'s total liability is limited to the amount paid for the order in question.
Personal Data
Personal data collected during your purchase is processed in accordance with our Privacy Policy.
You have the right to access, correct, or delete your personal data at any time by contacting us at contact@nevo-paris.com.
Intellectual Property
All content on nevo-paris.com — including text, images, design, and branding — is protected by copyright and trademark law. Any reproduction, even partial, is strictly prohibited without prior written consent from Névo™.
Governing Law & Disputes
These Terms & Conditions are governed by French law. In the event of a dispute, we encourage customers to contact us first for an amicable resolution.
If no agreement can be reached, disputes will be submitted to the competent courts of France.
Our team responds
within 24 business hours.
A real person. Not a chatbot.
7 days a week, with the care you deserve.