Guarantee Love It or Full Refund
100-Day Guarantee
Love It or Full Refund
Because your peace of mind should never be a risk.
100-Day Return Window
At Névo™, we want you to feel completely confident in your purchase. You have 100 days from the date your order is delivered to request a return, exchange, or full refund — no questions asked.
If the product doesn't fully satisfy you, simply reach out within that window. No justification needed.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
- Used under normal conditions, without misuse or intentional damage
- In good overall condition — clean and functional
- Returned with its original packaging and all included accessories
- Free from intentional damage or deterioration due to improper use
For hygiene and safety reasons, ear tips showing signs of excessive or prolonged use cannot be refunded outside of a defect claim.
How to Return
The process is simple and fast. Just follow these three steps:
Email contact@nevo-paris.com with your full name, order number, and reason for the return.
Our team will get back to you within 24 hours with the return address and detailed next steps. Please do not ship anything without prior confirmation.
Send the product back in its original packaging. Once received and inspected, your refund will be processed promptly.
Return Shipping Costs
- Return shipping is at the customer's expense for standard returns
- In the case of a defective or incorrect item, return shipping is fully covered by Névo™
Refunds
Once your return is received and inspected by our team:
Exchanges
Exchanges are available in the following cases only:
- Item arrived defective
- Item was damaged during shipping
If a replacement is no longer available, a full refund will be issued automatically.
Non-Returnable Items
Certain items cannot be returned or refunded: ear tips showing prolonged or improper use, as well as products returned incomplete or with intentional damage.
A question? A concern?
We respond within 24 hours.
A real person. Not a chatbot.
7 days a week, with the care you deserve.