Shipping & Guarantee
Shipping
& Guarantee
Everything you need to know — no fine print, no surprises, no risk.
100 days to be certain.
Or fully refunded.
Wear Névo through your next overwhelming day. If you don't feel a difference in how you handle the noise, the chaos, the endless demands — just reach out.
Full refund. No questions asked.
One email is all it takes. We handle the rest.
You have 100 days — not 30, not 60. 100 days to know for certain this changes your daily life. Because we're confident you won't want to take them off.
"We take the risk. Not you. A mom who finally finds her calm doesn't look back."
Back to your original payment method. Processed within 5–10 business days.
No explanation needed. No hoops to jump through. One email is enough.
Starting from the day your order is delivered to you.
Our team guides you through every step. Return label provided.
Free. Tracked. Worry-free.
Free on every order. No minimum. No hidden fees. Just place your order and we take care of the rest.
Orders are carefully prepared and dispatched within 24–48 business hours of payment confirmation.
We ship to the US, Canada, UK, Australia and beyond. Your Névo will find its way to you, wherever you are.
As soon as your order ships, you'll receive a confirmation email with a live tracking link. Check your spam folder if you don't see it within 48 hours.
Import duties or local taxes may apply depending on your country. These charges, if any, are the responsibility of the customer.
Check the tracking link in your shipping email and allow 48 extra hours. If the issue persists, email us — we'll open a carrier investigation immediately.
Simple. Human. No friction.
You have 100 days from the date of delivery to request a full refund — no conditions, no questions. This goes far beyond industry standards because we stand behind every Névo.
For returns outside the 100-day guarantee: item must be clean, functional, and in its original packaging with all accessories included.
For hygiene reasons, ear tips showing significant use cannot be refunded outside the guarantee period.
Standard return shipping is at the customer's expense.
Exception: if your item arrived defective or we made an error — return shipping is fully covered by Névo™.
Available for defective or damaged items upon delivery. If a replacement is no longer available, a full refund is issued automatically.
Email contact@nevo-paris.com with your full name, order number, and reason for return.
Our team gets back to you within 24 business hours to confirm and guide you.
Refund processed within 5–10 business days back to your original payment method.
⚠️ Please do not ship any return without prior confirmation from our team.
A question?
We've got you.
Real people. Real answers. 7 days a week.
No bots. No scripts. Just us.